Where to find invoices, update payment methods, and download receipts.
Self-serve everything billing-related from the Stripe Customer Portal.
Opening the portal
Account → Billing → Manage in Customer Portal. We redirect you to Stripe's hosted portal — no extra password, fully tokenised.
In the portal you can:
- View / download every invoice as PDF
- Update your card or payment method
- Switch between monthly and annual cycles
- Cancel your subscription
- Update your business name, address, and tax IDs
Invoices
Every invoice auto-emails when issued, with a PDF attachment. Find historicals in Account → Billing → Invoices or in the Customer Portal.
If your finance team needs invoices delivered to a different email, set it in Account → Billing → Billing email.
Payment methods
We accept:
- Cards (Visa, Mastercard, Amex, Discover) via Stripe
- ACH (US business accounts, Pro and above)
- SEPA Direct Debit (EU business accounts, Pro and above)
- Wire transfer (Enterprise only — minimum $20k annual contract)
USDC and stablecoin payments are on the Enterprise roadmap for Q3 2026.
Tax & VAT
We collect VAT for EU & UK customers (you can add your business VAT ID and we'll reverse-charge). For US-based businesses, we don't collect sales tax — your CFO knows whether you owe it locally.
For invoicing in your local currency: available on Enterprise contracts only. Default invoicing currency is USD.
Receipts vs invoices
In Stripe-speak:
- Receipts are sent immediately after each successful charge (good enough for most expense reports).
- Invoices are issued before the charge (Net-30 terms etc., available on Enterprise).
Both are downloadable from the portal as PDF.
Disputes & refunds
We try to resolve any billing surprise within 1 business day. Email support@qortrace.com — please include the invoice ID. We rarely get billing disputes; when we do, we refund first and triage second.